CONVERGENT
ADVERSITY
WAS BUILT FOR
Managing Director
JOHN L. BROWN
Founder of Convergent and is a 35 year veteran of casualty claim handling for insurance companies, third party administration companies, and self-insured employers.
CONVERGENT, STARTED IN 2005 WHEN JOHN L. BROWN, CONVERGENT'S CEO, HAD THE IDEA OF OFFERING UNBUNDLED, FLEXIBLE PROGRAMS TO CLIENTS THAT ARE HIGH RISK AND HARD TO PLACE. HE WAS ALSO DRIVEN BY THE NEED TO SOLVE THE BIGGEST HURDLES CLAIM HANDLING FACES: CUSTOMER SERVICE, QUALITY, AND PROTECTION OF ASSETS.
SVP Operations
Jean Chocola
EXCELS IN PROCESS IMPROVEMENT TO ALIGN WITH STRATEGIC GOALS, STRONG LEADER AND VERBAL COMMUNICATOR, A MENTOR FOR INTERNAL AND EXTERNAL BUSINESS PARTNERS TO ASSURE BEST POSSIBLE OUTCOMES. HIGHLY COVETED SKILL SET WITH EXCELLENT MULTI-JURISDICTIONAL CLAIMS BACKGROUND, EXCELS IN VENDOR NEGOTIATION OF CONTRACTS TO ASSURE BEST IN CLASS SERVICE, AN ACCELERATED LEADER IN RISK MANAGEMENT
adjusters
Trained and Experienced
BACKGROUND
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All adjusters have extensive heavy litigation claim experience
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Member of IWCC committee regarding procedures and reforms
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Established claim process specifically to the needs of large corporations
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Instituted customized client risk management programs
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Consultation services for brokers to satisfy their customers' issues
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Established technology to give Insurance companies reliable underwriting data
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Consulted on development of Comp Core Pro
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Created customized safety training videos
Known throughout the industry as a subject matter expert in WC and safety, accelerated leader in risk management and operations.