WAS BUILT FOR
JOHN L. BROWN
Founder of Convergent and is a 35 year veteran
of casualty claim handling for insurance companies,
third party administration companies, and self-insured employers.
CONVERGENT, STARTED IN 2005 WHEN JOHN L. BROWN, CONVERGENT'S CEO, HAD THE IDEA OF OFFERING UNBUNDLED, FLEXIBLE PROGRAMS TO CLIENTS THAT ARE HIGH RISK AND HARD TO PLACE. HE WAS ALSO DRIVEN BY THE NEED TO SOLVE THE BIGGEST HURDLES CLAIM HANDLING FACES: CUSTOMER SERVICE, QUALITY, AND PROTECTION OF ASSETS.
Known throughout the industry as a subject matter expert in WC and safety, accelerated leader in risk management and operations.
EXCELS IN PROCESS IMPROVEMENT TO ALIGN WITH STRATEGIC GOALS, STRONG LEADER AND VERBAL COMMUNICATOR, A MENTOR FOR INTERNAL AND EXTERNAL BUSINESS PARTNERS TO ASSURE BEST POSSIBLE OUTCOMES. HIGHLY COVETED SKILL SET WITH EXCELLENT MULTI-JURISDICTIONAL CLAIMS BACKGROUNT, EXCELS IN VENDOR NEGOTIATION OF CONTRACTS TO ASSURE BEST IN CLASS SERVICE, AN ACCELERATED LEADER IN RISK MANAGEMENT
Trained and Experienced
All adjusters have extensive heavy litigation claim experience
Member of IWCC committee regarding procedures and reforms
Established claim process specifically to the needs of large corporations
Instituted customized client risk management programs
Consultation services for brokers to satisfy their customers' issues
Established technology to give Insurance companies reliable underwriting data
Consulted on development of Comp Core Pro
Created customized safety training videos