You are accountable for your program. So are we.
why we built convergent
You need to know where a claim stands, why a reserve changed, and when a decision needs your attention. You should be able to reach someone who knows the file and can explain the recommendation. At Convergent, that is part of the work.
Our experience as brokers and adjusters showed us what happens when those expectations go unmet. We built Convergent around experienced people, manageable caseloads, and leadership that stays involved.
For more than 25 years, we have served organizations that expect their claims partner to take responsibility for the work. We support employers and risk managers with self-insured, high-deductible, and captive casualty programs.
Your authority is established at the outset.
Our responsibility continues throughout the claim.
for employers
Reporting a claim should begin a clear course of action. You need to know who is handling it, what information is needed, and how your organization will be kept informed.
We work within your handling instructions and coordinate with the people you designate. For workers’ compensation claims, that includes communication about medical care, work status, and return-to-work considerations. When an issue requires your decision, we explain the recommendation and what it means for the claim.
Your employees deserve to be treated with dignity. Your organization deserves careful investigation, responsible cost management, and follow-through.
for brokers
You need more than a list of open claims. You need to understand which files are driving exposure, what has changed, and where action is needed. Our claim reviews address reserve rationale, significant developments, settlement considerations, and the plan for moving each file forward. We raise concerns early and explain our recommendations so you can evaluate the decisions ahead and keep leadership informed.
Wentworth provides access to claim information and reporting to support your oversight. Our adjusters and supervisors provide the judgment behind it, supported by documentation that can be followed through review and audit.
a shared responsibility to your organization.
Claims handling as it should be.
These standards guide how we communicate, coordinate work, and manage the costs entrusted to us.
our non-negotiables
clear accountable communication
Direct access to the people handling your claims. Clear expectations of decisions, timely attention to questions, and early notice of developments that require your involvement.
thoughtful vendor strategy
Services selected for the needs of the claim, with a clear purpose and attention to cost. We remain responsible for coordinating the work and evaluating whether it is moving the claim forward.
disciplined, coordinated workflows
Clear handling instructions, defined responsibility, and supervisory involvement. Each file should have a documented plan, with follow-through on the next steps.
responsible cost management
Reserves supported by the facts of the claim. Expenses reviewed for their purpose and value. Settlement recommendations explained in the context of exposure and the authority you retain.
Explore our 2026 Employer and Risk Manager Overview
The People Behind Your Client's Claims
The quality of a claims program depends on the people doing the work. We give experienced adjusters manageable caseloads, access to supervisors, and leadership willing to address difficult issues.
In return, we expect them to know their files, use sound judgment, and follow through. When you call about a claim, you should be speaking with someone who is prepared to discuss it. That expectation has shaped how we built Convergent and how we continue to serve.