CASUALTY CLAIM EXPERTS
workers' compensation
general liability
auto liability
alternative risk programs
You advise the client.
We remain accountable for the work.
why we built convergent
Our experience as brokers and adjusters showed us how unanswered questions and inconsistent service could affect a client’s confidence in a claims program. Convergent was built with a clear conviction: clients and the people who advise them deserve experienced people who answer, explain their decisions, and remain accountable for the work.
For more than 25 years, that responsibility has shaped how we serve. We understand the judgment required to recommend a claims partner, examine a claim, and help a client make an informed decision.
We work with brokers and claims advocates serving clients with self-insured, high-deductible, captive, and carrier-delegated casualty programs.
Your clients depend on your judgment.
Our work should support it.
for claim advocates
You help clients understand what is happening in their claims and what deserves attention. That work requires access to information and substantive conversations with the people handling the files.
Our approach includes claim reviews, discussion of reserves and settlement considerations, and direct attention to concerns. We take responsibility for explaining our decisions and the next steps in the work.
Discuss a claims program
for brokers
The claims partner you recommend reflects on you. You need to understand how that team will serve your client, manage the program’s requirements, and respond when questions arise.
Bring us the loss history, program structure, and decision ahead. We welcome the opportunity to provide a considered recommendation, proposed solutions, and pricing.
Request a loss run review
a shared responsibility to the client
Claims handling as it should be.
These standards guide how we communicate, coordinate work, and manage the costs entrusted to us.
our non-negotiables
clear accountable communication
Clear, transparent, responsive, and accountable communication with brokers, claims advocates, clients, and other stakeholders. That means answering questions, explaining claim decisions, and addressing concerns directly.
thoughtful vendor strategy
A vendor strategy based on the needs of the claim, with attention to the purpose of each service and its cost.
disciplined, coordinated workflows
Highly disciplined and coordinated workflows that keep claims moving forward, with clear responsibility for the work.
responsible cost management
Measurable outcomes grounded in responsible cost management
Explore our 2026 Broker Presentation
The People Behind Your Client's Claims
We take care of our people because your clients depend on their judgment. Experienced adjusters need time to know the files support the resolve difficult issues, and leadership willing to make decisions. That is the culture we have built at Convergent. We expect our people to answer the phone, explain their decisions, raise concerns, and see the work through. We hold ourselves to the same standard. You should not have to chase the TPA you recommended to get your client an answer.